In the lead up to the UN Food Systems Summit, UN Members have been asked to hold National Dialogues and 136 Countries around the world have heeded this call, including Malta. The objective of these Dialogues was to identify some of the paths/strategies we need to adopt, to achieve national sustainable food systems by 2030….
Information and Publications
ACR AGM 2021 – ACR calls for a human-centred post COVID-19 Recovery Plan to ensure ‘no one is left behind’
During the Annual General Meeting held virtually on 29 April 2021, the Association for Consumer Rights President Pauline Azzopardi, highlighted the initiatives of the European Commission on legislation to make products placed on the EU market more sustainable. Consumers, the environment and the climate will benefit from products that are more durable, reusable, repairable, recyclable…
The Office of the Arbiter for Financial Services (OAFS) in Malta
Consumers regularly contact the Association for Consumer Rights (ACR) Malta seeking advice on financial matters or with queries that require clarification. In order to provide easier access to consumers ACR is providing the information below and links to the OAFS The Office of the Arbiter for Financial Services (OAFS) in Malta provides an independent and…
The New Energy Label
The New Energy Label By using less energy to perform the same task, we can make significant energy savings and reduce waste. This is the basic principle of energy efficiency, and it is one of the most essential ways for the EU to move away from fossil fuels and achieve carbon neutrality by 2050….
How to recognise a rescaled product?
The new labels will contain a simpler scale (A to G) and it will be easier to compare the energy efficiency between different products. The EU energy label is language neutral, a must as there are 24 official languages within the EU internal market. By scanning a QR code in the upper right corner,…
ACR Press Release: Hundreds of thousands of accumulated points lost for HSBC Malta Loyalty Reward Programme for Premier and HSBC Advance Customers
The attention of the Association for Consumer Rights was drawn by customers of HSBC Bank Malta who felt they were treated unfairly when they saw that the accumulated points that they earned using their credit cards were suddenly deleted without a clear and reasonable warning. The following points should make it clear why this was an…
Report on ACR Virtual Meeting on Challenges and Solutions when shopping for Christmas during COVID 19 pandemic
The ACR, Malta held a virtual Meeting on Challenges and Solutions when shopping for Christmas during COVID 19 pandemic on Tuesday 1 December 2020 The aims of the virtual meeting were to encourage consumers to be more empowered when shopping locally and teleshopping by becoming more familiar with their rights and how to deal with…
ConsumerPro Training Session organised by CAM, in collaboration with BEUC, November 2020
CAM, in collaboration with BEUC, organised a ConsumerPro Training Session on 18 and 19 November 2020 Dr Geraldine Spiteri conducted the Training Sessions. Twenty representatives from CAM, ACR, MCCAA, CAC and ECC participated in the Training Sessions ACR Members participation included Pauline Azzopardi, Grace Attard, Marie Demicoli and Cynthia Busuttil. Topics of the Training…
Pandemics: how do they change the way we address age and ageing?
ANEC-AGE-EDF Joint statement for UN International Day of Older Persons 1st October 2020 Despite the negative consequences of COVID-19, standards have proven key to protecting and supporting society in an emergency situation and can do so in the new normal ahead. From face masks to respirators, and accessibility of communication, we have all learnt the…
Malta Police Force transformation strategy 2020 – 2025
The Malta Police Force transformation strategy for the years 2020 – 2025 includes a number of aims: the modernisation of the Force, the restructuring of functions, a knowledge-based approach and skilled workforce, and a societal embrace that is in conjunction with society, for society and by society. The Strategy’s mission is to provide a…